Designing for the messy, complicated, real world
UX Designer and Researcher on a product team at Harvard, working on the kind of problems that affect thousands of users.
Case Studies
My work focuses on improving usability, scalability, and accessibility across enterprise-level web platforms, built for the wide range of people who depend on them. Here's a look at some of the projects.
FEATURED CASE STUDY
Design ops rescue: Scattered findings to searchable knowledge
My team wanted a research repository for years. Building it was the easy part. Getting people to actually use it was a different challenge entirely.
Good decisions start with the right questions. I figure out what those questions are.
Blog
FEATURED ARTICLE
What I learned doing a heuristic evaluation on an AI assistant dashboard
I recently wrapped up a heuristic evaluation of an AI assistant dashboard, and it was one of the more interesting UX problems I've worked on in a while.